Chaparral FS2620R User Manual download pdf (Page 71)

4-1

Troubleshooting

Resolutions to common problems you may encounter are described in the following

sections. This section describes troubleshooting using the RS-232 serial port.

Chaparral Technical Support

For assistance configuring and using your Chaparral product, contact your

authorized distributor or send an e-mail to Chaparral technical support at

support@chaparralnet.com.

Problems During Bootup

The following section describes problems you might encounter during Power On Self-Test

(POST) or during bootup and explains how to resolve those problems.

Problem: Router failed the onboard memory test.

Solution: When this failure occurs, it means the internal CPU memory failed. Replace the

router to correct the problem.

Problem: System hangs at Loading Bridge during Flash Loader Menu.

Solution: Reflash the firmware to ensure you are using the latest version. See Upgrading

Firmware on page 3-37. If you cannot update the firmware or if the updated firmware

does not correct the problem, replace the router.

Problem: One of the POST diagnostic tests failed.

Solution: Contact Chaparral technical support.

Caution: Do not remove the router’s cover. The router has no user-

serviceable parts. Removing the cover will void the warranty.

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Chaparral FS2620R User Manual Page 71